Cancelling Orders (Before delivery)
We know that it is very important for you ordering a product for your special occasion and our cancelling policy is in accordance with this. However, it is IMPORTANT to note that our products and some accessories are made to order, and all started from scratch (including the Standard Size). And the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind.
Please refer to our cancellation and return policies below for details.
All product orders cancelled within 24 hours of purchase will be eligible for a full refund. After 24 hours We can return only half of your amount.
General Return Policies
- Contact our Customer Service to initiate the return process within 30 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a “Product Return” form that must be included with your package. All the return item(s) will go through inspections. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.
- Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.
- Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
- This return policy does not apply to our business resellers. Please contact us for additional instructions.
If our staff finds that the merchandise is defective against described including style error, color error (Different batch of products have little color difference even if you choose the same color at twice, it is normal), damaged or mis-shipped items, you will receive a refund for the purchase price.
If we find that the merchandise is not defective in any way or has been misused, then we will not refund any money.
We don’t accept the returning request on your received product just for you consider the product may not exactly the same as the changes you required on the original style of the item subjectively, since we will strictly follow your requirement on the order.
We don’t accept the returning of the goods you are not satisfied with which has no Return Authorization from us. We are neither responsible for the refund nor take over your dispute on the package missing during the return process which with no Return Authorization.
If the product size did not arrive in the specification as one ordered;
We provide a modification service for our customers, who can send back the product to us and get the product modified within 30 working days. However, in this case, customer should responsible for the shipping fee forth and back.
Errors caused due to customers’ own specification:
If the error of unfitting regarding size/color that were made or specified by customers during purchasing our products, the customers will not be eligible for refunds under this case.
Our entire color swatches are shot according to the actual fabric by our company. We customize the product according to the color you specified bases on it. However the settings of your computer screen may alter the color of the pictures shown on the website. Slight color mismatches between the color of your product and the color shown on screen may not mean that the product is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please send photos to our customer service E-mail, we will solve the issue within 24 hours.
Custom Clearance Taxes
We do not accept the refund request on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as “D.D.U”(Delivered Duties Unpaid), we cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office.